Product ROI Tracking

PRODUCT ROI TRACKING

Clients ask what return they are getting on what they pay. Answering means a spreadsheet exercise across billing, usage and delivery data that is out of date on arrival.

Actors

  • Customer Success Manager
  • Account Director
  • Client Executive Sponsor

Systems / Vendors

  • Salesforce
  • SAP
  • Domo

Business Question

"My client asked for the ROI on their investment and it took us two weeks to produce a number we only half trust."

What SPoG Does

  • Tracks financial return delivered by each product against the customer's investment, continuously.
  • Connects usage, outcomes and cost data into one defensible ROI view per client.
  • Gives account teams a live number to open renewal conversations with, instead of a two-week scramble.

Outcome Metrics

−90%

ROI reporting effort

+25%

Renewal conversation win rate

4–6 wks

To first live ROI view

Contact us to learn more →