Change Management

CHANGE MANAGEMENT

Change records are raised in one tool, risk is assessed by memory, and the first sign of a bad change is a flood of incidents. Visibility of what changed, where and when is fragmented.

Actors

  • Change Manager
  • Network Engineer
  • Head of Service Operations

Systems / Vendors

  • ServiceNow
  • Cisco DNA Center
  • Splunk

Business Question

"When something breaks, my first question is always 'what changed?' — and it takes us hours to answer it."

What SPoG Does

  • Gives a single timeline of every change across infrastructure, correlated with incidents and performance shifts.
  • Assesses change risk automatically from dependency data and past outcomes before approval.
  • Flags changes that coincide with service degradation so bad changes are caught and reversed fast.

Outcome Metrics

−45%

Change-related incidents

−60%

Time to answer 'what changed?'

2–4 wks

To first correlated timeline

Contact us to learn more →