Action Success Tracker

ACTION SUCCESS TRACKER

Improvement actions get agreed in reviews and then evaporate. Nobody measures whether completed actions actually improved the service, so the same problems are re-raised quarter after quarter.

Actors

  • Service Delivery Manager
  • Continuous Improvement Lead
  • Head of Service Operations

Systems / Vendors

  • ServiceNow
  • Jira
  • Domo

Business Question

"We close dozens of improvement actions every quarter — can anyone show me which of them actually moved a number?"

What SPoG Does

  • Tracks every agreed action with owner, deadline and the metric it is supposed to improve.
  • Measures the before-and-after effect of each completed action on its target KPI.
  • Flags actions that closed without impact so effort shifts to what works.

Outcome Metrics

100%

Actions tracked to outcome

−50%

Re-raised issues

2–4 wks

To first measured action

Contact us to learn more →