VENDOR & PARTNER PERFORMANCE

Brokers, legal, technical and construction partners are judged on relationships and memory, so cost, SLA, quality and satisfaction aren't compared consistently. Delivery or quality risk that affects pipeline conversion is caught late.

Actors

  • Investment Directors
  • Procurement Leads
  • Delivery Directors

Systems / Vendors

  • Procurement / vendor management
  • Contract / SLA register
  • BI / reporting

Business Question

"Which partners are actually delivering on cost, SLA and quality, and which are a risk to the pipeline?"

What SPoG Does

  • Provides scorecards for brokers, legal, technical and construction partners on cost, SLA, quality and satisfaction.
  • Predicts delivery or quality risk that can affect pipeline conversion.
  • Turns high-performing partners into cross-divisional assets.

Outcome Metrics

1

Partner scorecard view

−25%

Delivery risk exposure

6–10 wks

To first outcomes