Customer & SLA Reporting

CUSTOMER & SLA REPORTING

Security service and SLA reporting is compiled after the period from several systems, so it's late and hard to make consistent across sites. The value delivered is under-evidenced.

Actors

  • Account Manager
  • Head of Security
  • Client Stakeholder

Systems / Vendors

  • BI / reporting
  • Contract / SLA register
  • Incident management

Business Question

"Why is proving the value we deliver a monthly manual exercise?"

What SPoG Does

  • Delivers clear, consistent, real-time security service and SLA reports.
  • Tailors them to each customer's needs.
  • Makes the value delivered self-evidencing.

Outcome Metrics

−50%

Reporting time

1

Automated service report

6–10 wks

To first outcomes

Contact us to learn more →