CUSTOM CLIENT REPORTING DASHBOARDS

Each client wants a different cut of patrols, incidents, SLAs and access events, so reporting is rebuilt by hand for every account. It's slow, inconsistent and backward-looking.

Actors

  • Account Manager
  • Client Stakeholder
  • Security Operations Manager

Systems / Vendors

  • BI / reporting
  • Incident management
  • Access control

Business Question

"Why does every client report get rebuilt from scratch a different way?"

What SPoG Does

  • Delivers tailored, on-demand reports per client covering patrols, incidents, SLAs and access events.
  • Gives each account a consistent, current picture.
  • Removes the manual reporting grind.

Outcome Metrics

−50%

Reporting effort

1

On-demand client dashboard

6–10 wks

To first outcomes