Unified Communications Operations Centre

UNIFIED COMMUNICATIONS OPERATIONS CENTRE

Teams, telephony and collaboration platforms are monitored separately, if at all. Adoption is unknown, issues surface through complaints, and there is no single owner view of the UC estate.

Actors

  • UC Operations Manager
  • Workplace IT Lead
  • Head of Digital Workplace

Systems / Vendors

  • Microsoft Teams
  • Zoom
  • Cisco Webex

Business Question

"We run four collaboration platforms and can't answer one basic question across them: are people able to work right now?"

What SPoG Does

  • Provides a single view of adoption, performance and usage patterns across all UC platforms.
  • Detects issues impacting users proactively, before the complaint tickets arrive.
  • Tracks adoption trends so platform investment follows actual usage.

Outcome Metrics

100%

UC estate visibility

−40%

User-reported UC issues

2–4 wks

To first operations view

Contact us to learn more →