WI-FI Insights

WI-FI INSIGHTS

Wireless problems are the hardest to pin down — roaming issues, interference, overloaded APs — and the standard answer is 'have you tried moving closer to the router?'

Actors

  • Network Engineer
  • Workplace IT Lead
  • Site Lead

Systems / Vendors

  • Cisco Meraki
  • Aruba Central
  • Mist

Business Question

"Wi-Fi complaints are our number one ticket category and our least diagnosable — what's actually happening in the air?"

What SPoG Does

  • Provides a proactive view of wireless performance and connectivity health across every site.
  • Identifies current issues and emerging risks — interference, coverage gaps, overloaded APs — before users report them.
  • Correlates wireless experience with wired network and authentication systems to end the blame loop.

Outcome Metrics

−45%

Wi-Fi tickets

−60%

Wireless MTTR

2–4 wks

To first insight dashboard

Contact us to learn more →