SOC Operating Health

SOC OPERATING HEALTH

The SOC's true state — open cases, backlog age, SLA compliance and analyst load — is spread across queues and shift notes. Bottlenecks and overloaded analysts are only obvious once cases start slipping.

Actors

  • SOC Manager
  • Security Analysts
  • Head of Security Operations

Systems / Vendors

  • SIEM
  • SOAR / case management
  • EDR / XDR

Business Question

"Right now, what's our backlog, who's overloaded, and which SLAs are about to slip?"

What SPoG Does

  • Shows open cases, backlog ageing, SLA compliance and analyst workload.
  • Surfaces bottlenecks before cases slip.
  • Gives the SOC one live operating-health view.

Outcome Metrics

−30%

Case backlog

1

Live SOC health view

6–10 wks

To first outcomes

Contact us to learn more →