Incident Command

INCIDENT COMMAND

During a live incident the timeline, actions and business impact live in chat, email and heads, so command decisions and executive updates lag the event. Coordinating the response is itself a source of delay.

Actors

  • Incident Response Lead
  • SOC Manager
  • CISO

Systems / Vendors

  • SOAR / case management
  • SIEM
  • Notification / comms

Business Question

"In a live incident, can we see the timeline, actions and business impact in one place, and brief the exec instantly?"

What SPoG Does

  • Holds a live timeline of actions taken, containment status and business impact.
  • Generates executive updates from the same picture.
  • Keeps command coordinated through the incident.

Outcome Metrics

−40%

Coordination delay

1

Live incident command view

6–10 wks

To first outcomes

Contact us to learn more →