SLA & ECAC Compliance Evidence

SLA & ECAC COMPLIANCE EVIDENCE

ECAC performance is assembled after the fact from multiple systems, so a drift toward threshold is only visible once the month's numbers land. Evidence for the airline, airport and regulator is a manual scramble, and a breach is a contract and penalty risk.

Actors

  • Head of PRM Operations
  • Compliance Lead
  • Contract Manager

Systems / Vendors

  • Assist dispatch app
  • ECAC reporting
  • AODB / flight feed

Business Question

"Why do we find out we've drifted past an ECAC threshold a month after it happened?"

What SPoG Does

  • Detects service times drifting toward ECAC thresholds in real time.
  • Triggers intervention before a breach, penalty or termination risk forms.
  • Generates audit-ready validation evidence automatically.

Outcome Metrics

−50%

Reporting effort

1

Audit-ready evidence trail

<12 wks

To first outcomes

Contact us to learn more →