PRM BILLING & COST RECOVERY

Every assist delivered is billable, but evidence sits across dispatch logs, rosters and spreadsheets, so recovery leaks wherever the trail is incomplete. The operation delivers the service and then under-bills for it.

Actors

  • Head of PRM Operations
  • Finance Controller
  • Contract Manager

Systems / Vendors

  • Assist dispatch app
  • Billing / ERP
  • Airline PRM booking

Business Question

"We delivered the assists. Why are we not billing for all of them?"

What SPoG Does

  • Evidences every assist delivered against airline and contract terms.
  • Links delivery data to billing so invoicing is accurate and complete.
  • Supports cost recovery with a defensible per-assist trail.

Outcome Metrics

+15%

Recovered assist revenue

1

Evidence-backed invoice

<12 wks

To first outcomes