At-Risk Passenger Action

AT-RISK PASSENGER ACTION

Tight connections and missed passengers are chased manually across gate, security and transfer teams, usually once the passenger is already late. The recovery that could have saved the connection happens too slowly, or not at all.

Actors

  • Terminal Duty Manager
  • Transfer Team Lead
  • Gate Coordinator

Systems / Vendors

  • Airline DCS
  • AODB / flight feed
  • Connection / MCT data

Business Question

"Why do we only chase the tight connection once the passenger has already missed the gate?"

What SPoG Does

  • Flags passengers likely to miss flights from queue, gate change and connection data.
  • Triggers re-routing, fast-track and assistance before the connection fails.
  • Prioritises the highest-risk passengers automatically.

Outcome Metrics

−25%

Missed connections

1

Live at-risk list

<12 wks

To first outcomes

Contact us to learn more →