SLA & Contract Oversight

SLA & CONTRACT OVERSIGHT

Performance against contract KPIs is reviewed in arrears, so the first sign of a penalty is the penalty itself. Contract risk builds quietly between reporting cycles.

Actors

  • Contract Manager
  • Head of Compliance
  • Operations Director

Systems / Vendors

  • Ops / dispatch data
  • Contract / SLA register
  • BI / reporting

Business Question

"Why is a penalty the first sign that we've drifted outside the contract?"

What SPoG Does

  • Tracks performance against agreed KPIs continuously.
  • Flags contract risk before penalties trigger.
  • Holds every contract against its terms in one view.

Outcome Metrics

−40%

Penalty exposure

1

Live contract view

<12 wks

To first outcomes

Contact us to learn more →