Incident, Safety & Reporting

INCIDENT, SAFETY & REPORTING

Airside and security incidents are logged in different places and escalated by whoever's nearest, so the trail is fragmented and patterns across stations go unseen. Escalation is inconsistent and slow.

Actors

  • Safety Manager
  • Control Room Manager
  • Head of Compliance

Systems / Vendors

  • Incident management
  • CCTV / VMS
  • Access control

Business Question

"Why is a repeat safety issue invisible because each incident was logged somewhere different?"

What SPoG Does

  • Captures airside and security incidents through one interface.
  • Auto-escalates to Safety & Compliance and correlates events across stations.
  • Keeps one trail from log to resolution.

Outcome Metrics

−30%

Time to escalate

1

Single incident trail

<12 wks

To first outcomes

Contact us to learn more →