Cargo & Customs Orchestration

CARGO & CUSTOMS ORCHESTRATION

Shipment status, customs clearance and warehouse capacity live in separate systems, so a shipment stalls at whichever handoff nobody's watching. Bottlenecks are found when a customer chases, not before an SLA breaks.

Actors

  • Cargo Operations Manager
  • Customs Coordinator
  • Warehouse Supervisor

Systems / Vendors

  • Cargo management (Cargospot / CHAMP)
  • Customs (CDS)
  • Warehouse WMS

Business Question

"Why does a stuck shipment only become visible when the customer calls?"

What SPoG Does

  • Unifies shipment tracking, customs clearance and warehouse capacity.
  • Acts to clear bottlenecks before SLAs breach.
  • Holds one live picture across the whole cargo chain.

Outcome Metrics

−25%

SLA breaches

1

Live cargo picture

<12 wks

To first outcomes

Contact us to learn more →