DATA QUALITY RECONCILIATION

The same entity has different values in every system — the CRM says one thing, billing another, the CMDB a third. Every report built on top silently inherits the discrepancies.

Actors

  • Data Quality Lead
  • CMDB Owner
  • Head of Data

Systems / Vendors

  • Snowflake
  • ServiceNow
  • Informatica

Business Question

"Three systems, three different answers to the same question — which one does the board report use, and who decided?"

What SPoG Does

  • Identifies discrepancies across data sources instantly, entity by entity, field by field.
  • Resolves conflicts through automated reconciliation rules with audit trails.
  • Monitors data quality continuously so trust in reporting is earned, not assumed.

Outcome Metrics

−85%

Cross-system discrepancies

100%

Reconciliation visibility

4–6 wks

To first reconciled domain