Commercial Inventory

COMMERCIAL INVENTORY

The commercial view of services sold, delivered and billed lives across CRM, billing and delivery systems that disagree. Revenue leaks through the gaps between them.

Actors

  • Commercial Manager
  • Service Delivery Manager
  • Billing Operations Lead

Systems / Vendors

  • Salesforce
  • SAP
  • ServiceNow

Business Question

"Are we billing for everything we deliver, and delivering everything we bill? Nobody can answer both halves of that question."

What SPoG Does

  • Provides a real-time snapshot of commercial inventory across CRM, billing and delivery systems.
  • Flags services needing attention due to recent changes, issues or operational risks.
  • Exposes billing-delivery mismatches so revenue leakage is found and closed.

Outcome Metrics

+2–4%

Recovered revenue leakage

100%

Commercial inventory visibility

4–6 wks

To first reconciled snapshot

Contact us to learn more →